Question: I work in a major city. The suburb where I live is not that far away as the crow flies, but the horrendous traffic (even in the predawn hours) means my commute often takes more than an hour each way, and it is a huge drain on my energy. Then, when I get to work, my day is so full of stupid little interruptions that it's hard to focus on one thing long enough to finish it.
問(wèn)題：我在一座大城市上班。我住在郊區(qū)，離公司總部的直線距離并不算太遠(yuǎn)，但可怕的交通狀況(甚至在黎明時(shí)分)意味著，我上下班一個(gè)單程往往就需要花費(fèi)一個(gè)多小時(shí)，這極大地消耗了我的能量。當(dāng)我終于抵達(dá)公司，開(kāi)始一天的工作時(shí)，各種愚蠢之極，非常瑣碎的干擾，又讓我很難保持足夠長(zhǎng)時(shí)間的專(zhuān)注度，進(jìn)而導(dǎo)致我無(wú)法完成工作。
For both of these reasons, I would be a lot more productive if I worked from home at least a couple of days a week -- no commute, no distractions. The problem is my boss. When I have approached him about this, he always says, "If I can't see you, how do I know you're working?" He says it jokingly, but actually I think he means it. Also, he has brought up the fact that Yahoo, Best Buy, and HP have limited or banned telecommuting, and expressed concerns about data security if people are working from home. Any ideas about how to persuade him to let us try it anyway?
出于這兩個(gè)理由，我認(rèn)為，倘若我每周至少有一兩天在家辦公——無(wú)需上下班，沒(méi)有分心之事，我的工作效率肯定會(huì)大幅提升。問(wèn)題在于我的老板。每當(dāng)我向他提及此事時(shí)，他總是說(shuō)，“如果我看不見(jiàn)你，我怎么知道你在工作呢？”他說(shuō)話的口吻像是開(kāi)玩笑，但我覺(jué)得這其實(shí)是他真實(shí)的想法。此外，他還提到雅虎、百思買(mǎi)和惠普等大公司都限制或禁止遠(yuǎn)程辦公這一事實(shí)，并且擔(dān)心大家都在家工作或?qū)⑽＜皵?shù)據(jù)的安全性。請(qǐng)問(wèn)我究竟該如何說(shuō)服他呢？
Answer: Next time your boss brings up Yahoo, Best Buy, and HP as paragons of policy, says David Heinemeier Hansson, you might point out that "all three are in trouble, so they need all hands on deck. Why would any company want to join that club?"
回答：下一次，當(dāng)你的老板把雅虎、百思買(mǎi)和惠普奉為政策典范時(shí)，你或許有必要援引大衛(wèi)-漢森的看法，向他指出，“這三家公司目前都陷于困境，所以他們需要全體員工各就各位。為什么還有公司想要加入這個(gè)俱樂(lè)部呢？”
Far more relevant is that telework has quietly become the rule, rather than the exception. Remote is packed with other compelling reasons for telecommuting's rise. Cutting out commutes is better for the ozone layer than having millions of people sitting in traffic jams, spewing carbon monoxide, for hours on end. It allows companies to source top talent from anywhere in the country or the world, without regard for how much face time they can put in at the office.
更中肯的理由是，遠(yuǎn)程辦公已悄然成為業(yè)界規(guī)范，而不是特殊案例。《遠(yuǎn)程辦公革命》一書(shū)還為這種工作方式的崛起列舉了其他一些令人信服的理由。相較于讓數(shù)百萬(wàn)人堵在路上，連續(xù)數(shù)小時(shí)不停地噴涌一氧化碳，省掉通勤顯然更有利于保護(hù)我們的臭氧層。遠(yuǎn)程辦公可以讓公司廣納天下英才，并且根本沒(méi)必要考慮這些來(lái)自美國(guó)或世界某個(gè)地區(qū)的精英們能夠在辦公室停留多長(zhǎng)時(shí)間。
Working from home or on the road, at least some of the time, also tends to make people more productive."The modern office has become an interruption factory, and interruptions are not free. There is a cost in productivity to constantly demanding people's attention immediately for little things that are not really urgent," Hannson says. "People who can't concentrate for more than a few minutes at a time are almost certainly not doing their best work."
此外，至少在某些時(shí)候，在家或旅途中工作往往使得人們的工作更富有成效。漢森認(rèn)為，“現(xiàn)代化寫(xiě)字樓已經(jīng)成為一個(gè)紛紛擾擾的工廠，但干擾并不是沒(méi)有代價(jià)的。不斷要求人們立刻注意一些其實(shí)并不緊迫的小事情，的確會(huì)拖累生產(chǎn)率，”“無(wú)法持續(xù)幾分鐘以上集中精神的人，幾乎肯定做不好他們的工作。”
Hansson offers three suggestions for winning over your reluctant boss. First, the idea that you'd be able to get more work done, and do it better, without distractions (and without the wearying commute) makes a good starting point for the discussion. "Don't frame it as a request for a perk, as if this is a favor you're asking the company to do for you," Hansson says. "Instead, emphasize how much better it will be for the team and the company if you are able to work without interruptions. Having you at your most productive benefits the boss at least as much as it benefits you."
漢森就如何說(shuō)服你那位不情愿的老板提供了三項(xiàng)建議。第一，你或許應(yīng)該開(kāi)門(mén)見(jiàn)山地告訴老板，在沒(méi)有分心之事，并且無(wú)需經(jīng)受通勤折磨的情況下，你能夠更好地完成更多工作。“不要把遠(yuǎn)程辦公說(shuō)成一種額外待遇，好像你正在要求公司幫你一個(gè)忙似的，”漢森說(shuō)。“相反，你應(yīng)該強(qiáng)調(diào)指出，如果你能夠不受打擾地工作，那就將為團(tuán)隊(duì)和公司帶來(lái)更大的好處。讓你處在最富成效的工作狀態(tài)，對(duì)于老板的好處至少跟對(duì)于你自己的好處一樣大。”
Second, "you'll need to address his concern about data security," Hansson notes. "But data is not necessarily secure just because people are working in an office together. Employees take laptops home, they carry company data in their personal smartphones, they go on business trips. If there are security gaps the company needs to address, that is a serious issue whether you are working at home or not." Before bringing up telecommuting with your boss again, ask your in-house techies for help in hack-proofing the devices you plan to use.
第二，“你需要解決他對(duì)于數(shù)據(jù)安全性的關(guān)切，”漢森指出。“但僅僅因?yàn)槿藗円黄鹪谵k公室工作，并不一定能夠保證數(shù)據(jù)的安全。員工往往把筆記本電腦帶回家，他們的智能手機(jī)也攜帶公司數(shù)據(jù)，而且還經(jīng)常出差。如果公司存在亟需填補(bǔ)的安全漏洞，那的確是一個(gè)嚴(yán)重的問(wèn)題，但這跟你是否在家工作并無(wú)關(guān)系。”再次向你的老板提出遠(yuǎn)程辦公要求之前，先尋求公司內(nèi)部技術(shù)人員的幫助，讓他們?yōu)槟愦蛩闶褂玫脑O(shè)備安裝防黑客軟件。
And third, Hansson suggests enlisting more of your colleagues to the cause."Trying out telecommuting with just one or two people is doomed to fail, because that one person, or two people, will become too isolated from the group," he says. "A better way is to have all the people on your team work remotely some of the time, so everyone gets a taste of it, and no one is the 'odd man out' who's always calling in on the conference line at meetings." At some companies, he adds, teams or departments start with "work-at-home Wednesdays," so everyone gets at least one distraction-free day per week.
漢森提出的第三個(gè)建議是，爭(zhēng)取拉攏更多的同事加入這項(xiàng)事業(yè)。“僅僅一兩個(gè)人嘗試遠(yuǎn)程辦公，是注定要失敗的，因?yàn)檫@一兩個(gè)人將與團(tuán)隊(duì)嚴(yán)重分離，”他說(shuō)。“一個(gè)更好的辦法是，讓團(tuán)隊(duì)成員在某些時(shí)候全部遠(yuǎn)程辦公，讓每個(gè)人都有機(jī)會(huì)體驗(yàn)這種工作方式，這樣就不會(huì)有人成為那個(gè)總是占據(jù)公司會(huì)議線路的‘離群索居者’。”他補(bǔ)充說(shuō)，在一些公司，團(tuán)隊(duì)或部門(mén)開(kāi)始實(shí)行“周三在家工作”制度，這樣每個(gè)人每周至少可以有一個(gè)不受干擾的工作日。
The hardest argument to counter is, "If I can't see you, how do I know you're working?" Says Hansson, "It reflects a deep-seated fear of losing control. Fighting that requires that you go slowly and start small -- 'I worked from home on Tuesday and look at all the great stuff I got done' -- and then gradually increase the amount of time you telecommute."
最難反駁的觀點(diǎn)是，“如果我看不見(jiàn)你，我怎么知道你在工作呢？”漢森說(shuō)。“這反映出一種根深蒂固的恐懼感——老板害怕失去他對(duì)公司的掌控力。反駁這種觀點(diǎn)，需要你放慢腳步，從小處著手——‘我周二在家工作，您瞧瞧，我已經(jīng)出色地完成了這么多工作’——然后逐漸增加你遠(yuǎn)程辦公的時(shí)間。”
Hansson says that at his company, Chicago-based collaboration software maker 37signals, where most of the staff works remotely, "the biggest problem we have had is not people goofing off while working at home, but people overworking. They get into a state of flow and just keep going. Sometimes, to keep them from eventually burning out, you have to protect employees from themselves and insist that they take some time off." But of course, your boss may have to see that to believe it.
漢森說(shuō)，在他供職的芝加哥協(xié)同軟件制造商37signals公司，大部分員工都采用遠(yuǎn)程辦公的工作方式。“我們的最大問(wèn)題不是在家工作的員工故意磨洋工，而是他們過(guò)于操勞了。他們的心智進(jìn)入了一種流暢狀態(tài)，一刻不停歇地忘我工作。有時(shí)候，為了防止他們最終精疲力竭，你還必須保護(hù)自己的員工，堅(jiān)決要求他們休息一段時(shí)間。”當(dāng)然，除非親眼所見(jiàn)，你的老板或許不相信天底下還有這樣的事情。 |
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